How you treat your customers will eventually determine your longevity. Kiddos to Brad Putzier!! Brad is a keeper, MGM! These are the type of people you promote, as the culture and environment of any establishment starts at the top. Exploring the 3-mile boardwalk is a must, where youll find food, shops, games and amusements. This means a ton this day and time as customer service seems to be obsolete, everyone EXPECTS a tip/gratuity but offers mediocre service. What is ONLY in Ocean City, MD The 3 Mile Ocean City Boardwalk. He called me back after checking with housekeeping & called back a third time to verify which card to apply my credit. I am elated because the situation was resolved & we are receiving a credit but more importantly because Brad was a decent human and kept his word as he said he would. Additionally, Brad waived the $50 restocking fee. He verified via housekeeping that I had not consumed the items & had placed them back prior to checking out of the room, as I had advised. Brad refunded/credited my card $140 for mini bar items that I had been charged and not consumed.
Brad actually called me back not once but THREE times just as he said he would. I was skeptical as neither of the first two (operator or previous supervisor Alex) kept their work & returned my call. Brad listened to my concerns and advised he would call me back. I have requested that the fee be waived & feel as though I'm being penalized due to my medical condition.įollow Up: Supervisor by the name of Brad Putzier gave me a call back. Additionally, it has been like pulling teeth to speak to someone that is willing to hear my concerns and treat me like a human being. I've been advised of the sign/notice on the mini bar & how it is my responsibility & fault that I didn't read it as I assumed the message would not be applicable to me as I had no plans of consuming any of the items. We have reviews of the best places to see in Glen Burnie. Find what to do today, this weekend, or in September. Spirit of Baltimore Harbor Sightseeing Tour. Things to Do in Glen Burnie, Maryland: See Tripadvisors 8,242 traveler reviews and photos of Glen Burnie tourist attractions. Philadelphia Day Trip from Baltimore with Lunch & Hop-On Hop-Off. Glow in the Dark Splatter Paint Experience. Advised staff that I had not consumed the items but removed the items from the bar to store my insulin in the refrigerator and was then charged a $50 restocking fee even though I placed the items back in the mini bar myself prior to check out. Spirit of Baltimore Signature Buffet Dinner Cruise with Live DJ & Bars. I was initially charged for consuming refreshments from the mini bar.
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